ABSTRACT
The
purpose of this study is to investigate human relations skills in the job
performance of secretaries with new Nigeria bank, Uchi Community bank all in
Auchi as case study. Questionnaire were used to collected data from a total of
fifty respondents made up of twenty five official staff and twenty five non
official staff of the bank covered. The simple percentage method was used in
analyzing the data collected from the respondents based on the responses from
the questionnaires. This study revealed that good human relation is a motivator
of workers towards job performance and productivity. It also revealed that
there is no positive relationship if there are no good human relations. Since
situations some times change, if good human relations is not done in the bank,
there will be difficulties in getting the best out of the workers. Based on the
study of the findings, appropriate recommendations were made.
TABLE
OF CONTENT
Title
page i
Certification
ii
Dedication iii
Acknowledgment iv
Abstract
v
Table
of content v
CHAPTER
ONE
INTRODUCTION
1.0 Background
of the study
1.1 Statement
of the problem
1.2 Research
questions
1.3 Purpose
of the study
1.4 Significant
of the study
1.5 Scope
of the study
1.6 Limitation
CHAPTER TWO
REVIEW
RELATED LITERATURE
2.1 Introduction
2.2 The
meaning of human relations
2.3 Components
of good human relations’
2.4 How
to practice human relation
2.5 Work
environment
2.6 Job
enrichment and job enlargement
2.7 Labour
management relations
2.8 Motivation
2.9 Leadership
CHAPTER
THREE
RESEARCH
METHODOLOGY
3.0 Introduction
3.1 Population
of the Study
3.2 Population
of the Sample
3.3 Research
Instrument
3.4 Method
of Data Collection
3.5 Method
of Data Analysis
CHAPTER FOUR
PRESENTATION AND ANALYSIS OF
DATA
4.0 Introduction
4.1 Analysis
of Bio-Data
4.2 Analysis
of response on research questions
CHAPTER FIVE
SUMMARY, CONCLUSION AND
RECOMMENDATION
5.0 introduction
5.1 Conclusion
5.2 Recommendation
References
Appendix
CHAPTER ONE
INTRODUCTION
1.0 Background
of the Study
Man has been described as a social
animal, when individuals spend a large part of their time at work or play in
association with others. The hermit prefers to live alone while people live in
varying degrees among others and must adjust their individual behaviours to
those of other some unlike around, they prefer to work on their own, they
associate with only a few chosen companion and they enjoy best, a location in
the remoteness of the high lands.
Others are more liking to be with
other people. Such people “getting together” seem to be essential for their
enjoyment. This range of individual’s attitude towards social relations must
keep continuously in the mind of researchers who deal with problems of human
organizations. The family and the tribe or state. In origin, the tribe is an
extension of the family but in modern tribes, the state is often more than the
tribe grown, being a political organization, which may include many tribe and
races who find it convenient to live together under one government for security
reasons.
Human relations is as old as
organization and being inherent in organizations, it always remain as a feature
of organizational life. A worker spends about eight hours a day for forty to
fifty years in his workplace for about three hundred days in a year.
This represents a large part of his
life and these are the part during which he is active and vigorous. If the
lives of workers are to be generally accessible, it is essential that working
conditions should be healthy, convenient and attractive, so that the work
itself should be as interesting workers and themselves, as well as between workers
and management should be cordial and cooperative.
1.1 Statement
of the Problem
Many office managers see that task of
management worker relations as the simplistic process of just providing workers
with more of the good things of life and by so doing, productivity will
skyrocket. They rationalize that any more of anything desirable given to the
workers or any less of anything undesirable motivate that worker. As a result
of the foregoing, this study is therefore aimed to investigate the importance
of human relations and to determine whether or not, relations between
management and workers is adequate for an and to effective job performance in
the organization concerned.
1.2 Research
Questions
1. How does human relations act as an aid
to effective job performance of a secretary?
2. What are the problems in human
relations as they affect workers and how they can be eliminated?
3. Which working environment under which
workers perform their duty is conducive enough for increased productivity?
1.3 Purpose
of Study
The purpose of this study is to
1.
Identify
the problem areas in human relations as they affect worker.
2.
Investigate
the role of human relations as an aid to effective job performance.
3.
Know
whether the working environment under which workers perform their duty is
conductive enough for increase productively.
1.4 Signification
of the Study
This study is intended to create awareness
on management of organization, regarding the need to provide good human
relations in their organizations. The study will be of immense benefit to
organization individual and students, it will afford business organizations the
opportunity of knowing more of some of the employee wants and needs the various
components of human relations. They can use and its resultant effect on
productivity.
1.5 Scope
of Study
This study covers some selected
financial organizations in Auchi. In particular, the study is geared towards
findings out the possible benefits of human relations in those organizations
and the result of the study will assist the management of these organizations
in appraising its human relations practice with a view of having human
relations that is result oriented.
This study was carried out in some
financial organizations in Auchi and is delimited to Auchi metrophs with the
following organization covered.
1.
New
Nigeria Bank, Auchi
2.
Uchi
Community Bank, Auchi
1.6 Limitations
This study was carried out under the
limiting factors of time, finance and non availability of relevant materials.
The researcher had a major problem
with finance as money collected for the research work was found to be
insufficient for the proper takeoff of the research.
Secondly, the time allocated was very
short, it is carried out intermittently with school pressure and work load and
as a result, limited time was devoted to the research.
Lastly, materials like textbooks were
readily available relating to the study.
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