TABLE OF CONTENT
Title page
Certificate
Dedication
Acknowledgement
Table of content
CHAPTER ONE
1.1 Introduction
1.2 Statement
of the problem
1.3 Objective
of the study
1.4 Scope and
Limitation of the study
1.5 Significance
of the study
1.6 Research
methodology
1.7 Statement
of hypothesis
1.8 Organisation
and plan of the study
CHAPTER TWO: Literature
review
2.1 Evolution
of computer technology
2.2 Brief review of banking theory
2.3 Areas of information technology Development
by bank.
2.4 Effect of information technology on bank
service
2.5 Benefit of information technology
2.6 Service provided through information
Technology
2.7 Adverse effect of information technology
CHAPTER THREE Research
Methodology and case study
3.1 Introduction
3.2 Brief history of UBA Plc
3.3 Method and source of collecting data
3.4 Some application of I.T. on bank services
3.5 Stages of IT in UBA Plc
3.6 Limitation of I.T.
CHAPTER FOUR: Data
presentation and analysis
4.1 Introduction
4.2 Presentation
4.3 Analysis of Bank Management Staff and
Customer
4.4 Testing of hypothesis
4.5 Generalization
4.6 Policy issue and application
CHAPTER FIVE: Summary, Conclusion and recommendation
5.1 Summary
5.2 Conclusion
5.3 Recommendation
References
Appendix I
Appendix II
Appendix III
CHAPTER ONE
1.1 INTRODUCTION
Banking:-
in his book “Law of Banking” Dr. Heber Hart tries to define a bank as a company
carrying on the businesses of receiving monies and collecting drafts for
customers subject to obligation of honoring cheques drawn upon them from time
to time by customers to the extent of the amount available on their current
account.
The competitive mature of the banking
industries and with the numerous customers over the years has brought about the
role and the introduction of information technology in coping with the urgency
needs to satisfy the needs of bankers in carrying out their daily activities in
satisfying their numerous customers.
The introduction of the information
technology has saved many banking industries in the area of organization and
information of the banking activities in terms of man power accounting
procedures are more easily accessible quality. In data selection and processing
modeling and packaging of their services, forecasting and other banking
services.
The emergency and rapid expansion of
information technology in the banking industry has brought to the door of the
people all over the world good banking services. Information which has become
vital factor in decision making has serious implication on how business is done
world-wide. Some of the objectives of every business organization are to
satisfy customers needs with quality services or production also maximize
profit.
The fact is reflected in the mission
statement of the UBA Plc which goes thus “our mission is to provide first class
services to air customer delivery by well trained and highly motivated people
aided by the best technology generating superior return to shareholders, whole
positively importing the community served” (UBA PLC Olatogun 2001). In Nigeria banking
services revolves around such activities like handling of cash, keeping of
account, collection of cheques and lending of money through loans and advances,
provision of international trade among others. All this massive application of
information technology improved information technology enables services
rendering by banks to be relatively efficient and cost effective than the use
of labour intensive banking.
1.2 STATEMENT OF RESEARCH PROBLEM
The
statement of the problem of this research work is that
i.
What do you understand by information
technology?
ii.
Is there any relationship between
information technology and services delivery ability in Nigeria banks?
iii.
What are the challenges and problems
faced by banks in pursuit for the technological excellence?
iv.
What are the effect of full utilization
information technology in delivery of banking services in Nigeria.
v.
What are the services produced through
IT.
1.3 OBJECTIVE OR PURPOSE OF STUDY
The
main objective of the study are:
i To
offer understanding of the information technology.
ii to
explore the relationship between information technology and services delivery
ability in Nigeria
banks.
iii To
identify the relationship between information technology and services delivery
ability in Nigeria
banks.
Iii To
identify the problems encountered by banks in pursuit for the technical
excellence like poor technical knowledge, erratic power supply etc.
Iv To
analyze the effect of full utilization of information technology in the
delivery of banking services in Nigeria
banks.
v. To
highlight services provided by information technology
1.4 SCOPE AND LIMITATION
This
research would be confirmed only to the role of information technology in
efficient services delivery in the banking sector or industry with special
emphasis in the United Bank of Africa Plc (UBA).
This is also expected to trace the
history of computerization in the United Bank of Africa
from 1976 to 2009. It will also discuss the evolution of computers and the
information technology and efficient services delivery in banking industry with
relevance to UBA Plc.
The
scope and limited of the study includes financial constraints in the course of
the study.
The constraints include low response of
banks staff, transportation, cost, inadequate information supply from the
respondents.
Despite the above point the research
will make everything possible that these limitations never have any prevailing
effects in the reliability of the study.
1.5 SIGNIFICANCE OF THE STUDY
At
present, the business environment especially the banking industry competitive
which make a need examination the factor that are responsible for making some
banks more effective than others due to some state advantage of information
technology.
To
government, it keeps the records of workers up to date.
To
banks, it makes the industry to be responsible to the modern economic
development through efficient financial market based and sustainable accounting
structure become, necessary.
To
the customers, reduce the long hours of waiting in the banking hall.
To
the company, it prevent or minimize the rate of fraud, coupled with the need
for effective planning, policy formulation, for casting, data manipulation and
processing to be updated.
1.6 RESEARCH METHODOLOGY OF THE STUDY
Critically
examine and evaluate the role of information technology (IT) in banks services
delivery a primary data and secondary data will be used.
The primary data shall be generated through
the use of questionnaire and interview.
The quantitative techniques to be used
are chi-square, percentage and descriptive analysis. And this is due to the
nature of the data that has been generated.
While
the secondary data includes the use of textbooks, magazines, financial report,
journals, new papers and so on.
1.7 STATEMENT
OF HYPOTHESIS
The general hypothesis is hereby stated
for the purpose of this study.
Ho: Information technology has no impact on the
services provided in the banking industry.
Hi: Information technology has an impact on the
services provided in the banking industry.
1.8 ORGANIZATION AND PLAN OF STUDY
The
structure of this research work has been divided into five chapters.
Chapter one, this chapter will include
introduction that in the general background to the study and other variable
associated will be highlighted.
Chapter two, literature review of the
study breakdown into subheading like history and evolution of the chapter.
Chapter three, research methodology
which are primary and secondary data and other subheadings.
Chapter four, this chapter contains data
presentation, data specification etc.
Chapter five, this chapter deals with
summary of findings, summary and conclusion.
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