ABSTRACT
This research work
highlighted the social responsibilities of commercial bank in social economic
development of Nigeria
with the emphasis of union bank of Nigeria Plc Awka branch, in undertaking this
project. Therefore, a research method of data collection use were both primary
and secondary data, the primary data were denied from questionnaires
administered to staff of union bank Awka branch. Also some of the senior staff
were interview while in getting information through secondary data related
literature was received. Furthermore, the questionnaire administers were
analyzed using simple percentage statistical method of analysis. As a guide to
the study, five objectives and questions were formulated to guide the
researcher. At the end of the research finally revealed that there is no
assistance of the customers in areas of social facilities in union bank Plc
Awka branch. In conclusion the researcher recommend that there were based on
finding these are: the banking industry should also reappraise its designated
clinics so that it can meet the expectation of its staff, the banking industry
guielts branch the right to undertake development project in the area of
operation and they should abide by the provision of loans and advances
infrastructural facilities, educational maternal etc so as to enhance
development in their everyday life.
TABLE OF CONTENTS
Title page………………………………………………………..……………i
Approval
page………………………………………………………….……ii
Dedication ……………………………………………………….…………iii
Acknowledgement ………………………………………………….………iv
Abstract……………………………………………………………...………v
Table of content
……………………………………………………………vi
CHAPTER ONE
1.0 Introduction
……………………………………………..……………1
1.1 Background of the study……………………………………………..1
1.2 Statement of the problem……………………………………………..8
1.3 Objective of the study………………………………………...……..10
1.4 Research question ……………………………………….…...……..10
1.5 Significant of the study……………………………….….…...……..11
1.6 Definition of terms……………………………………….……...…..11
CHAPTER TWO
2.0 Review of Related Literature……………………………………..…14
2.1 Important of social responsibility………………………………..…12
2.2 The continuum of social responsibility………………….…………..20
2.3 Controversy over the concept……………………………...……..…21
2.4 Co-operative social responsibility in Nigeria……………………..…24
2.5 Challenges of wining the market……………………………………24
2.5 Importance of social
responsibility………………………………….28
CHAPTER THREE
3.0
Research design
and methodology ………………………….……....29
3.1 Research design………………………………………….…….…….29
3.2 Population of the study……………………………….…….……….30
3.3 Sample population size………………….
………………….………30
3.4 Sources of research data
……………………………………….……30
3.5 Instrument for data collection …………………..…………………31
3.6 Instrument for data analysis……………………….……….………..31
3.7 Validity and reliability of instrument ……………………………….32
CHAPTER FOUR
4.0
Presentation and Analysis of Data……………………………….…34
4.1 Data presentation……………………………………………..……..35
4.2 Data analysis interpretation ……….…………………………..…….44
4.3 Discussion of findings…………………………………….…………45
CHAPTER
FIVE
5.0 Summary, conclusion and recommendation
……………..…………46
5.1 Summary of finding…………………………………………...….…46
5.2 Conclusion ……………………………………….…………..……..47
5.3 Recommendation …………………………………...….…….……..47
5.4 Limitations of the study……………………………………….…….49
5.5 Further Suggestion …………………………………………...…….49
References …………………………………...….…….………...…..50
Appendixes A…………………………………...….………....……..51
Appendixes B…………………………………...….…….………….52
Questionnaires ……………………………….……...….…….……..53
CHAPTER ONE
1.0 INTRODUCTION
1.1
BACKGROUND OF THE STUDY
Banking
originate in ancient Mesopotamia where the royal palace and temple provided
secure place the state keeping of grains and other commodities.
Eventually, Private house in Mesopotamia also got involved in these banking law
regulations.
In
Egypt
to the contralizaiton of harvest are states where house also leaded to the
development of a system of banking.
The
strong of bank start with gold smith in a small middle ages city has a strong
vault ot keep his own gold supplies
indeed, he was gold own by other citizens for a small fee. A business that
store money in it’s vaults for a fees is called a bank of deposited.
Naturally
to keep the record clear, freed gives customers receipt for their deposit.
Later these receipt were used as exchange for goods and each receipt says fed
the gold smith will pay to the bearer on demandone gold flooring and these
receipt is acceptable as money in free town because of the faith they have in
feed and wall********* honors that promise, that is how paper money come to bring.
Primitive
forms of used in calculation and for safe keep included mainly as in west
Africa wampum in North America, whale teek by the figions cowries eggs,
feathers, ivory bead etc.
In
Africa generally, money is defined as anything
that is widely used in making payment and accounting for depth and credits.
In
Nigeria, the period between 1892 and 1952 was when convactional banking began
remembered as a period free for all banking with no financial requirement and no
regulation to restrict and control the establishment and operation of banking
almost all the new banks especially those established indigenous initiatives,
followed up as rapidly as they were set up owning to inadequate capital personal
and ****** expansion and other structural constraint.
The GD
patron repot investigating the banking pratice in Nigeria was the bases for the first
banking ordinance of 1952, the central bank of Nigeria (CBN) which is the
controller of banks became fully CBN is under supervision of ministry of
finance.
The board comprising of the CBN
governor,s assited by the deputy governor,s director general, federal ministry
of finance, managing directors, director general, federal ministry of finance,
Nigeria deposted insurance co-operation NDIC and four other members.
Today’s baking system has revolutionized
from the primitive method of banking to a more sophisticate, easy and quick
electronic form of banking, were virtually leading to cashless society through
the use of credit cards and internet banking.
In recent past there have been
reported cases of business failure in the banking industry due to poor
management such as management of fund etc.
Report have been indicated that many
businesses have failed as a result of poor fund management which constitute a
major problem in growth of banking industries insufficient funds also hampered
the smooth operation of the banks.
These were some of the problems that
resulted into the excitement of the first banking ordinance of 1952.
Basically, the facts are that the
business sector has a duty to he society as a whole apart from its
shareholders, who also belong to the society, and that extension of government
powers into private sector may not be in the best interest of the society and
that may judicious exercise of its responsibility. The commercial and merchant
banks can reduce the need for such extension of government free to pursue its
function of regulating policy, the society according to present rule of conduct.
The commercial and merchant bank can
be said to issue social responsibility for the social and economic development of the
society Nigeria
and its costumers which is a new concept compared to the former making
irrespective of the consequences operating on their operation areas.
These responsibilities that merchant
and commercial banks should offer for the social and economic development of Nigeria
include facilities, natural disaster, poverty and to solve major social
problems to te society so that they may expect success in their business.
HISTORICAL BACKGROUND OF UNION BANK OF NIGERIA IN PLC
Union bank
of Nigeria Plc was established in the 1917 as a colonial bank with the first
branch in Lagos.
In the 1925, Barclays bank with acquired the colonial bank which resulted in
change of bank name Barclay bank (Dominion colonial and over seas). Following
the enactment of the companies act 1968 and legal requirements for all foreign
subsidiaries to be incorporated locally bank (D.C.O) in 2007 was incorporated
as Barclays bank, remained unchanged until 1971 when 8.33% of the bank was
listed on the Nigeria enterprise promotion act of
1972. The federal government of Nigeria Barclays bank Plc London with only 40%
by the enactment acts, Barclays bank international disposed its share holdings
ot Nigaeria in 2009.
To reflect the new ownership structure
and in compliance and allied matter act 1990, it assumed the name union bank of
Nigeria Plc in consonance with the government programmed of public enterprise,
the federal government in 1993 sold it shaers in union bank to private
individual, thus union bank becomes fully owned by Nigeria and organization. In
line with the central banks of Nigeria’s banking sector consolidation policy,
union bank Plc acquired the unueral trust bank plc, broad bank limited, the bank also increases in
shareholders fund through a public offer / right issues in the last share
quarter of 2005 with this development union remains one of the most capitalized
bank in Nigeria. It has a share holder fund 7 N119.600 billion and operates
through 405 networks of banches that are well spread across the country all of
which are online real time.
Today union bank remains the oldest
private owned commercial bank wholly owned and managed by Nigerians. As a
leading commercial bank it renders high quality retail bankings services to its
numerous customers through the 268 branches including a fledged off share
branch or London and a reprensentative office in
Johannesburg, south Africa.
Secondary as a result of its age union
bank has come to possess a large corps of trained, and professional and
experience bankers this has come about to because of the policy of the bank to
invest in man power, we have a large comprehensive manpower training and
development policy in union bank who produced a good crops of professional
experience in their various field and who are a great asset to the bank.
Thirdly through its branch network policy,
union bank is the second largest in terms of branch network with about 280
branches throughout the country. This is a source of strength for the bank as
through this branch are able to mobilize the capital requirement which is part
of the functions of our commercial bank anyway to mobilize capital. So through
sa***ung or deposit base in the country today about 80 billions in deposit, the
highest in branch network policies have contributed to the growth of union bank
over the years.
Business
description union bank of Nigeria is a Nigeria based bank; it is engaged in
providing personal and business banking services and product, the bank
portfolio includes current and samng accounts, short and long term loans,
overdraft, projects finance, international money transfer, as well as
customized product such as account for graduate and teenagers; it also
promotes, telephone banking and online banking service.
In
addition, union bank is one of the 10
banks rescued by the central bank of Nigeria in 2007 after which N620
billions wes injected into banking sector.
1.2 STATEMENT
OF RESEARCH PROBLEM
Based on
the performance of the commercial and merchant bank in respect to their social
responsibilities of the social and economic development of the society and their
employment at large, business operates as major component of a large social
system within thus system a process of interaction, interdependence and complex
interrelationship occurs, the expectation and value of the customers are
reflected on this process on those changes over fine. In view of the role that
should be played by the commercial and merchant banks in the social and
economic development of the society should stress the need to know is to
whether the customers and the entire community has default form its operation.
These study skills is to know whether there is legislation that prevent the
banking industry from performing such duties well also highlight loasn and
advance to their customers due to either loan epayment default or not.
The researcher therefore tends to suggest
possible way of improving the conditions the offer of social responsibilities
to their customers so as to boost their moral and the employees at large, also
the researcher tends to book on the oprration of merchant banks which is
limited by he thinnes of the capital market itself.
1.3 OBJCTIVES
OF THE STUDY
The major
objective of this study is to determine and identify the aim and objective of
union bank of Nigeria.
1
To highlight the problem of mis management of fund.
2
To evaluate the major cause of effiaency and
effectiveness
3
To evaluate the social responsibilities of commercial
bank in social and economic development of Nigeria.
4
To identify the effectiveness of commercial bank.
1.4
RESEARCH
QUESTION
This study
is aimed at prounding anser to the following question.
1
What does the modalities adopted by organization in
ensuring effective utiliies and maximum economic development of Nigeria?
2
To what extent effective use of training and career
development effort improve individual and organization effectiveness?
3
What are the major ways by which organization can
achieve its goals of well trained and well-motivated employee?
1.5 SCOPE AND
LIMITATION OF THE SATUDY
The staudy
which is on the social responsibilities of commercial banks on the social and
economic development will cover union bank of Nigeria Plc as a whole in term of
its operations and its provision of activities to the entire. Community. thus
will be much more emphasized on the union bank of Nigeria Plc Awka branch because
resource will be made available for the research work. It will be limited on
union bank of Nigeria Plc Awka branch because of some contrast that may come
our way especially on the area of fine, money, transportation and any other
factor. These resources may be obtained form both main branch regional offices.
1.6 SIGNIFICANT
OF THE STUDY
The
significant of this research work cannot be our emphasized but based on it
increasing improvement. In its performance,e it intends to raise awareness
within the ommunities in which they operate to demand such serve room the bank
since the field is relatively new when compared to other management field.
The study which is on social
responsibilities of social and economic developemtn of Niger taking a study of
union bank will also help the bank as to where and when to render such
services. Since it is a sanitation study both the customer and the bank will
find the world useful for reference purpose thereby enhancing morl and urban
development.
1.7 DEFINITION
OF TERMS
There are
included in the following
1
Social
Responsibility: Is an ethical or ideological theory that business
should not function a morally but instead should contribute to
2
Social Responsibility: Is the obligation of an
organization management towards the welfare and interest of that organization.
3
Social: this
rlating to society of its organization
4
Economic
development: This is the increase in the standard of hung in a nation
population with sustained growth from a simple.
5
Commercial
bans: This involves the operation of a money transfer services on behalf of customer and tahe
maintenance of a national network of branches.
6
C.B.N: The central
bank of Nigeria
may be defined as the only financial institution established and change with
the day to day management and control of the nation’s monetary affairs, the
supervision and co-ordination of banking and financial activities of the
country.
7
N.S.E: Nigeria
stock exchange may be defined as a market where share, stocks and other
securities are sold and bought.
8
S.E.C: Securities
and exchange commission is the governing body of the stock exchange market.
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