ABSTRACT
Road
Transportation was viewed by the researcher as a sine qua non in the economy
whether developed or developing. Road transportation is seen as the engine of
an economy. It links producers, suppliers, consumers and commuters. But poor,
ineffective and inefficient road transportation system have crippled
development and the collapse of many economic and social activities which have
resulted in dissatisfaction among the customers in the industry. This is
characterized by poor management that has resulted in the loss of life and
property including damages worth unquantifiable amount of money. The researcher
used primary and secondary sources and methods of data collection in the study.
The researcher presented the data in tables and used simple percentages to
analyze the data obtained. The findings of the research among others were that
road transportation is very essential for the movement of goods and people.
Inefficient roads all over the country make commuters uncomfortable. Lack of
maintenance culture by drivers always result in breaking down of vehicles and
poor services rendered to customers causes dissatisfaction. The researcher
recommended that good roads must be put
in place to address the situation. Regular maintenance of vehicles and roads
and provision of quality customer services that will satisfy the commuters who
constantly use the roads and vehicles for their economic activities. Drivers
who operate vehicles through the use of road can be improved by;
1.
Regular workshop for them on the use of roads.
2.
Motivational
provision such as allowances for accident free driving in a period of time
3.
Other allowances
for vehicle maintenance, provision of uniform and bonuses especially during
feast days like Christmas are also recommended as incentives and motivational
tools.
4.
Prefencial
system of payment..
TABLE OF
CONTENTS
Title
page i
Certification
page ii
Dedication
iii
Acknowledgement
iv
Table
of contents vi
List
of table xi
Abstract xii
CHAPTER ONE: Introduction
1.1 Background of the study 1
1.2 Statement of the problem 2
1.3 Objectives/purpose of the study 4
1.4 Research question/hypothesis 5
1.5 Significant of the study 5
1.6 Scope of the study 6
1.7 Limitation of the study 6
1.8 Definition of special terms 7
References 8
CHAPTER TWO: Review of the Related Literature
2.1 Theoretical framework 11
2.2 Historical background 15
2.3 Current literature on theories postulated
above 16
References 37
CHAPTER THREE: Research Design and Methodology
3.1 Research design 38
3.2 Sources of data 38
3.2.1 Primary source of data 38
3.2.2 Secondary source of data 39
3.3 The population of the study 39
3.4 Determination of sample size 40
3.5 Methods of data collection 41
3.5.1
Questionnaire design, distribution and collection
of responses 41
3.6 Methods of data presentation and analysis 42
CHAPTER FOUR: Data Presentation and Analysis
4.1 Data presentation 43
4.2 Demographic characteristics 43
CHAPTER FIVE: Summary of Findings, Recommendation Conclusion
5.1 Summary of findings 61
5.3 Conclusion 62
5.2 Recommendation 63
Bibliography 64
Appendixes 66
LIST OF TABLE
PAGE
Table
4.1.1 Distribution
and retrieval of Questionnaire 43
Table
4.1.2 Sex
distribution of respondents 44
Table 4.1.3 Age distribution of respondents 44
Table
4.1.4 Distribution
of respondents by marital status 45
Table
4.1.5 Distribution
of respondents by academic qualification 46
Table
4.1.6 Distribution
of respondents on duration of patronage 47
Table
4.1.7 Distribution of respondents on the relationship between management and
customers 48
Table
4.1.8 Distribution
of respondents on assessment of the management 49
Table
4.1.9 Distribution
of respondents on assessment of the drivers 50
Table
4.1.10 Distribution of respondents on the goal of the
company 51
Table
4.2.0 Distribution of respondents on assessment of the vehicle they have entered
or traveled with 52
Table
4.2.1 Distribution of respondents on whether drivers travel with manifest 53
Table
4.2.2 Distribution of respondents on what they say about
the services being given or received from Peace Mass
Transit 54
Table
4.2.3 Distribution
of respondents on having opportunity to patronize somewhere else
55
Table
4.2.4 Distribution of respondents on their opinion of the
problem facing the enterprise 56
Table
4.2.5 Distribution
of respondents on whether Peace Mass Transit has well trained and efficient
staff 57
Table
4.2.6 Distribution
of respondents on the role of transportation management 58
Table
4.2.7 Distribution
of respondents on whether transportation company has adequate modern technology 59
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
Road Transportation is a
necessary end right from early history. The mobility of people and materials
especially in the present days become one of the greatest needs that have to be
adequately satisfied on our society and economy at large.
Transportation is
referred to as the engine of the economy (Kunri 2005:79). This means that with
out transportation management system, the entire economy will suffer
stagnation. Transportation helps to bridge the gap between producers, suppliers
and industrials users as well as individual commuters.
Research has shown that
transportation alone account for about 46% of the total physical distribution
costs for manufacturing companies and 28 % for reseller companies
It is important to note
that not much success can be accomplish in manufacturing, distribution of goods
and services including the movement of people without transportation.
It is as a result of the
great importance attached to transportation that man has over the years
developed various transportation modes in other to facilitate the movement of
people and materials. The mode of transportation selected will greatly depend
on price, time, delivery, condition and destination, customer’s patronage, and
past purchase satisfaction.
This poor transportation management can therefore jeopardize the source
of procurement of materials; goods and services, movement or people and even
course increase in prices and loss of lives.
1.2 STATEMENT OF THE PROBLEM
Poor road transportation management is one major
problem that is affecting the growth of the economy. Poor road transportation
management has led to the ineffectiveness and collapse of the Nigerian road
system that suppose to carry bulky goods from one city to another and has made
inflation to be high. This in turn has bounced as the road transportation
system characteristized by heavy duty lorries overworking the road system and
the resultant effect is damages of roads causing accidents and loss of lives
and property.
Poor management of Peace mass transit
transportation system has caused breakdown of vehicles that has resulted in
goods and movement of people not being able to reach their destination on time.
This poor management of road transportation
systems has cost the nation a damaged image, loss of huge amount of money, loss
of lives and properties and most customers are greatly dissatisfied with condition
of road transportation in Nigeria.
Lack of poor technological development to monitor
or regulate the speed of vehicles, lack of clean vehicles, high overloading of
men and goods are great problems to road transportation. In addition, the poor
attitude of drivers towards their passengers is nothing to write home about.
1.3 OBJECTIVES
OF THE STUDY
The over all objective of this research is to
investigate the impact of road transportation management that will yield
satisfaction to customers.
The specific objectives include:
i. To
explore the operation of road transportation management in Nigeria as regard to
peace mass Transit.
ii. To
identify the problems of road transportation management in Nigeria
iii. To
determine the contribution obtained from effective road transportation
management in Nigeria.
iv. To
identify the impact of road transportation management on the Nigerian economy
v. To
make useful recommendation to road transportation management in Nigeria.
1.4 RESEARCH
QUESTIONS
i.
Does road transportation management play any
important role in the movement of goods and services?
ii.
Are commuters satisfied when there is breakdown of
vehicle on the high way?
iii.
Are commuters satisfied when they do not reach
their destination as scheduled?
iv.
Are commuters satisfied when driver is at high
speed limit?
v.
Does Peace Mass transportation company have
adequate modern technology and infrastructure to the satisfaction of customer?
1.5 SIGNIFICANCE
OF THE STUDY
This study will be useful to many sectors of the
economy, as little research has been done on this area. Thus road transport
companies, ministry of works, transport, and academic will benefit immensely
from this study.
Also, the commuters, manufacturing companies and
businessmen especially the middlemen will equally benefit from the study.
1.6 SCOPE
OF THE STUDY
This research work covers the road transportation
system in Nigeria with special focus to PMT, their functions
operationalization, problems and government policies to regulate this industry
as to deliver maximum satisfaction to the public.
1.7 LIMITATION
OF THE STUDY
The researcher faced some limitation during the
course of this research. Some branches or Peace Mass transport companies were
unwillingly to supply the needed information due to the confidential and sensitive
of the data. Thus research work have to source for the available data.
Time and financial factor were also the major
factors as the timeframe to submit the project was too short for an extensive
research. Lack of adequate finance to fund the researcher as to visit many
places was another major setback.
1.8 DEFINITION
OF TERMS
MOT: Ministry of Transport
VIO: Vehicle Inspector
Officer
FSLC: First School Leaving Certificate
WEAC: West African Examination Council
NCE: National Certificate of Education
OND: Ordinary National Diploma
BSc: Bachelor of Science
HND: Higher National Diploma
PMT: Peace Mass Transit
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