ABSTRACT
This research project is a very crucial study for the
management and students of institute of management technology (IMT) Enugu. The study was
motivated by the necessity to determine the causes, role, resolution and
management of frustration and interpersonal conflict among the students of IMT
Enugu.
To solve the research problem both primary and
secondary data were collected the researcher instrument used in collected the
searcher instrument used in collocating the data were questionnaire, oral and
also observation the respondents are some fraction of only IMT students.
In organizing and representing data collected tables
figures and percentage were using the chi-square.
Data analysis and interpretation gave the followings.
1)
Frustration among IMT students is caused mostly by inadequate
accommodation, lecture method and environment, delay in attending to students
and being a victime of circumstance.
2)
That interpersonal conflict is mostly caused by inadequate
accommodation misunderstanding and communication gap.
3)
That conflict is good
and bad. That is, it enhance students performance and also caused anxiety and
other unpleasant feelings and can lead to destruction.
4)
That more than half of the students have experienced
frustration.
Based on the findings, the
researcher recommends that.
1)
That school management should provide adequate accommodation
of lecture hall chairs/desk and also hostel accommodation.
2)
The students and management should accept the presents of
conflict since it is inevitable.
3)
Management and lecturers should ensure that they use
effective means communicating with students.
4)
Management should ensure that its staff improvement on the
method of attending to students.
5)
Management should pay adequate attention to the needs of the
students through proper understanding and co-operation.
6)
Students should learn to identify their needs and predict the
cause of frustration and conflict so that they would know, how to manage it.
The conclusion of the study is that frustration and
conflict and conflict are phenomenon that cannot be totally eliminated in any
social system. They are caused by inadequate facilities, lecture method gap,
delay in solving problems and so on. Thus not all conflicts are harmful, some
are beneficial. In view of these pheromone, the students have to anticipate
some of them and this mange and cope with them.
TABLE OF CONTENTS
TITLE PAGE
APPROVAL PAGE
DEDICATION
ABSTRACT
ACKNOWLEDGEMENT
CHAPTER ONE
1.0 INTRODUCTION
1.1
BACKGROUND OF THE STUDY
1.2
STATEMENT OF THE STUDY
1.3
PURPOSE OF THE STUDY
1.4
SCOPE OF THE STUDY
1.5
RESEARCH QUESTIONS
1.6
RESEARCH HYPOTHESIS
1.7
SIGNIFICANCE OF THE STUDY
1.8
LIMITATION OF THE STUDY
1.9
DEFINITIONS OF TERMS
REFERENCES
CHAPTER TWO
2.0 REVIEW OF RELATED LITERATURE
2.1
THE CONCEPT OF FRUSTRATION AND CONFLICT
2.2
FRUSTRATION AND CONFLICT
2.3
VIEWS OF CONFLICT
2.4
STAGS OF CONFLICT
2.5
CAUSES OF FRUSTRATION AND CONFLICT
2.6
EFFECTS OF INDIVIDUAL FRUSTRATION
2.7
CONFLICT RESOLUTIONS AND MANAGEMENT
REFERENCES
CHAPTER THREE
3.0 RESEARCH DESIGN AND METHODOLOGY
3.1
RESEARCH DESIGN
3.2
AREA OF STUDY
3.3
POPULATION OF THE STUDY
3.4
SAMPLE AND SAMPLING PROCEDURE
3.5
INSTRUMENT FOR DATA COLLECTION
3.6
VALIDATION OF THE INSTRUMENT
3.7
RELIABILITY OF THE STUDY
3.8
METHOD OF DATA COLLECTION
3.9
METHOD OF DATA ANALYSIS.
REFERENCES
CHAPTER FOUR
4.0 DATA PRESENTATION AND ANALYSIS
4.1
PRESENTATION AND ANALYSIS OF DATA
4.2
TESTING OF HYPOTHESIS
4.3
SUMMARY OF RESULTS
REFERENCES
CHAPTER FIVE
5.0 DISCUSSIONS, RECOMMENDATION CONCLUSION
5.1
DISCUSSION OF RESULTS / FINDINGS
5.2
CONCLUSION
5.3
IMPLICATION OF THE RESEARCH FINDINGS
5.4
RECOMMENDATION
5.5
SUGGESTION OF FURTHER RESEARCHER
REFERENCES
BIBLIOGRAPHY
APPENDIXES
CHAPTER ONE
1.0 INTRODUCTION
Organizations do not always operate exactly in the
manner they are designed to the reason is that organization are made up of
people, who are not quite as predictable as a machine might be with a machine
assuming that it is being operated properly and a good preventive maintenance
programme is followed we can do reasons sure it will perform confidently, but
individuals are different. They have attitude, emotions and expectations, and
when these are frustrated conflict results.
Conflict is an unavoidable ingredient of human
society, becomes in human when it degenerate into bloodshed and depravities.
Hence, conflict has to be properly checked and managed since certain amount of
conflict can be constructive in any kind of human an interaction.
However, individuals frustration occurs when a
motivated drive is block before reaching a desired goal. For instance an
individuals (a student) may be faced with an objective external threat such as
bad grades, the death of a beloved one, inadequate finance etc.
That is, the student is involved in seeking a specific
goal. For example making an upper credit in HND, and some thing happens to
prevent him or her from realizing that goal.
According to Kagan and Hauemann (1972, p 370)
frustration of motive is “part of the price human beings (students) must pay
for the privileges of living (schooling) together” resection to frustration
include regression, aggression, withdrawal, fixation. The major goal in this
case should be to eliminate the barriers that are or will be frustrating to
students. Interpersonal conflict on the other hand is that which exist between
two or more individual (Rul and Byars: 1989, 0.188). All human interaction is
accompanied by since degree of conflict. Conflict is the simultaneous arousal
of tow or more incompatible motives resulting in unpleasant emotions Keigan and
Hanemann: 1972, p. 372). The essence of deciding whom to put first among
student is almost synonymous with conflict. Group decision making produce even
more confluent than individual decision. A healthy organization is one which
deal constructively with conflict. At this juncture, it is worthy of note that
the presence of certain degree of conflict among student is not necessarily
bad. Properly managed, conflict can be a sources of progress the change,
enhance knowledge, betters decision and sounder long-term inter-personal
relationship. But suppressed not managed conflict includes, conflict can be
highly dissipative, resulting in a, considerable amount of confusion, bad feelings
and ineffectiveness among students. The sources of conflict includes
competition, acquisition of power disagreement over values and interest etc.
for the for the purpose of this study the various types level course of
conflict, effect and approaches of resolving and managing conflict, writer will
examine focusing attention on students of IMT, Enugu. The institute of
management and technology (IMT) Enugu
came into existence under the then East central state edit no 10 of 1973
promulgated by the administrator of East
Central State.
Ajie Ukpabi Asika, prior to the establishment of IMT there existed up till
1967, the college of technology which offer courses in Engineering and
laboratory technology leading to the award of ordinary diploma level, the
institute of administration which provided short in services training for civil
servant of various grades, the co-operative college which offered a certificate
course in co-operative studies to co-operative studies to co-operative
inspections from the ministry.
These institutions were autonomous and located
differently. The college of technology, which was part of ministry of education
was directly controlled by the ministry. The institute of administration was
also controlled by the ministry of establishment while the other was directly.
Under the ministry of rural development, all this
institution were staffed by civil servants who were posted there from the
ministry and could be reported to other departments or ministries according to
the need of the civil service. In 1970, there argues the need to establish a
higher institution of learning by upgrading the training of men and women in
technology, managerial and engineering fields. This need was vigorously pursed
and in October 1971, the Upabia Asika Administration decided to merge the
former college of technology with the institution of administration to give
effect to this decision, both the college came under the unified control of the
cabinet office on 1st April 1972.
In October of that same year a provisional council was
appointed by the administrator of east central state for a specific function.
This council was charged with determining and recommend to the government
appropriate structure of an autonomous institution that would provide high
quality technologist and technicians, as well as professional managerial and
manpower in to be indicated by the state and national needs. The council
pursued it task with urgour and imagination and submitted a report early in
April, 1973 tiled “the institute of management and technology (IMT) Enugu.
Dr Ukwu I Ukwu became the 1st chairman of
the council, while professor M. O. Chijioke became the first rector, followed
by Dr. CC Njeze and presently Dr. Tony Ezenweze Onyeisi.
1.2
STATEMENT OF THE PROBLEM
Most often than not there has been some agitation
about individual frustration and interpersonal conflict among student of IMT it
is other that the method of resolving these phenomenon is not satisfying or
that institution does not actualized it.
This frustration and conflict mashes these student to
be individual0 in attending to their lectures, disregard the rules and
regulation of the institutions; a lineate fellow students and so no however
some students were able to overcome the impact of frustration and conflicts,
but others are seriously affected despite the fact that some amount of conflict
is important. What are the cause of this individual’s frustration and
interpersonal conflict among student of IMT? Is it as a result of the
institutions why is it prevalent among these student.
1.3
PURPOSE OF THE STUDY
Thus is what the researcher seeks to find out.
1)
To determines the cause of frustration and interpersonal
conflict among IMT students.
2)
To determine the effect of conflict on academic performance
of IMT students.
3)
To identify way of overcoming conflicts among IMT students.
4)
To find out whether conflict has brought as about disharmony.
5)
Finally, to recommend solution to these frustration and
interpersonal conflict.
1.4
SCOPE OF THE STUDY
The scope of the study is in IMT Enugu concentration
would be made more on individual frustration because it is a fundamental area
of focus for student and goes a long way in determining their behaviour as
regards their academic suit.
1.5
RESEARCH QUESTION
1.
What are the causes of frustration among IMT student?
2.
Has individual interpersonal any effect on the academic
performance of these students?
3.
Have the students any way of overcoming frustration?
4.
Has conflict created disharmony among the students of IMT.
1.6
RESEARCHER HYPOTHESIS
Ho: Most students of IMT are not frustrated by external factor or
client.
Hi: Most students of IMT are frustrated by external factor or
client.
Ho: Individual frustration and interpersonal conflict does not
results in an anxiety and other unpleasant emotion in most students of IMT.
Hi: Individual frustration and interpersonal conflict results in an
anxiety and other unpleasant emotion in most students of IMT.
Ho: conflict doe not enable out for pent-up tension and educational
experience among the students of IMT.
Ho: conflict among IMT students does not rise as a result of
misinformation perceptual difference and competition.
Ho: conflict among IMT students rise as a result of misinformation
perceptual difference and competition.
Ho: Individual frustration among IMT students does not cause
aggression, withdrawal and apathy.
Ho: Individual frustration among IMT students causes aggression,
withdrawal and apathy.
1.7
SIGNIFICANCE OF THE STUDY
There are different categories of people that will
benefit form this research study. They include the school management, students,
lectures, the society out large and so on. It is expected that this study will
finish. The students and management with enough insight into the role of
conflict in an organization. By understanding what conflict is all about, they
will be able understand the good and the bad side of it. they will decide on
whether to make more conflict available or to find a proper management approach
and as well a way to resolve conflict.
Again, the government will also benefit from this
research study by understanding those areas in the environment, where it can
play a vital role in helping to minimize the frustration of youth (students) by
providing the necessities of life.
Further more, organization will also benefit form his
study by utilizing the constructive effect of conflict and determine the level
or stages it can allow conflict to linger.
1.8
LIMITATION OF THE STUDY
This study is faced with some constrains such as time,
finance, non-response. The time required to complete this work is too shorts as
regards to the semester. Also going about to obtain data, required adequate
finance to enable enough data to cover the scope of this work or study.
Non-response is another problem that militate against
the obtaining of enough data because interview and questionnaire are the main
sources of data.
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