ABSTRACT
Prior to the introduction of information communication technology
in Nigerian government ministries, departments and agencies, it has been
seriously criticized for lack of efficiency and effectiveness; it is often seen
as epitome of maladministration. This is what has prompted the introduction of
information- and communication technology in public service organizations
especially in making them efficient and effective in their service delivery to
the people. This is because, the success or failure of any government is often
evaluated on the performance of its workforce especially public service
organizations who relate directly with the people on a daily basis and this is
the reason why governance around the world has evolved over time to adjust to
new system or measures of confronting new and old challenges or threats which
confronts man on a daily basis in order for such system to be efficient and
effective in its responsibility. The study adopted was survey research method
and deployed chi-square to test the stated hypothesis. It was found that
information communication technology significantly affect operation of public
organisation and public sector employee. Therefore, this study looks at the
effect of information communication technology on the performance of public
service organizations. Based on the findings the following recommendations was
made that government should invest in information communication technology for
both purchase of new and modern equipments that will facilitate the efficiency
and effectiveness of public organizations and also for proper maintenance,
There is need for consistent training of public organization employees in order
to make them more productive, every public organization should be restructured
to have ICT units where provision and maintenance can be guaranteed and there
is need for effective political will to inculcate the use of ICT in public
institutions in Nigeria.
TABLE OF CONTENTS
PAGES
Title page
i
Certification
ii
Dedication
iii
Acknowledgment
iv
Abstract
v
Table of Contents
vi
CHAPTER ONE: INTRODUCTION
1.1
Background of the Study
1
1.2 Statement of the Problem
2
1.3 Aim and Objectives of the Study
4
1.4 Research Questions
4
1.5 Statement of Research Hypotheses
4
1.6 Significance of the Study 5
1.7 Operational Definition of Terms
6
References 7
CHAPTER TWO: LITERATURE REVIEW
2.1
Preamble
8
2.2 Theoretical Framework 8
2.3 Empirical Review of related
literature
9
2.4 Conceptual Framework
11
References
18
CHAPTER THREE: RESEARCH
METHODOLOGY
3.1
Preamble
19
3.2
Research Design
19
3.3
Population of the Study
19
3.4
Sampling, Procedure and Sample Size
20
3.5
Data Collection Instrument and Validity
21
3.6
Method of Data Analysis
22
3.7
Limitation of the Methodology
22
References
23
CHAPTER FOUR: DATA PRESENTATION
AND ANALYSIS
4.0 Preamble
24
4.1 Analysis of Respondent's Bio Data
24
4.2 Analysis of Respondents According to
Research Question 27
4.3 Testing Of Research Hypothesis
29
4.4 Discussion of Findings 32
CH APTER
FIVE: SUMMARY OF FINDINGS, CONCLUSION
AND RECOMMENDATION
5.1 Summary of
Findings
33
5.2 Conclusion
33
5.3 Recommendations
34
Bibliography
35
Appendix
37
CHAPTER
ONE
INTRODUCTION
1.1 Background of the Study
The success or failure of any government
is often evaluated on the performance of its work force especially public
service organizations who relate directly with the people on a daily basis. In recent times, there has been a new proclivity towards
public sector reform around the world. This trend is primarily driven by
citizens, who are placing new demands on their governments in the area of
efficiency, accountability, transparency and better service delivery (Edward
and Charles, 2014). Therefore, the preoccupation of many countries in
recent time is how to reposition their public service for effective and
efficient service delivery. Consequently government of nations have taken it
upon themselves to carry out various reforms in the public sector by redesigning
the structures, systems and processes to improve the delivering of services to
their citizens (Adeyeye & Aladesanmi, 2010 cited in Ewuim, Igbokwu and
Nkomah, 2016:13).
In confronting these problem of red
tapism, inefficiency, ineffectiveness of public organizations etc, information
communication which is the lubricant which organization runs on and various
technological innovations which is aimed at making task fast and less stressful
has attracted scientific attention round the world. As defined by Jackson
(1998), a strategic information system is that which helps an organization
create value by enhancing its ability to achieve its strategic goals (as cited
in Osibanjo and Damagum, 2011). In order words, the focus is to make public
service organizations efficient and effective towards societal demands which
are also a major problem in Third World countries.
Therefore,
it is on this premise that Osibanjo and Damagum(2011) observe that activities’
relating to Information and Communications Technology (ICT) has experienced an
unprecedented evolution, leading to increased sophistication in both computer
hardware, and software and the emergence of high technology driven
communication facilities such as the Global System Mobile (GSM) phones, the
Electronic Mail (Email), and the Internet.
The Nigeria government has since 2001
taken noticeable steps to put the country on track in the area of ICT
development and utilization in governance. In March 2001, the Nigeria
government launched her National Information Technology Policy and thereafter,
began the implementation with the establishment of National Information Technology
Development Agency (Edward and Charles, 2014).
The
advent and deployment of Information Communication Technology (ICT) in Nigeria
public service present opportunities for its use to facilitate effective
service delivery as many countries have embraced it as a way forward (Ewuim,
Igbokwu and Nkomah, 2016).
However, prior to the introduction of
information communication technology in the Nigerian government ministries,
departments and agencies, it has been seriously criticized for lack of
efficiency and effectiveness. This is what has prompted the introduction of ICT
advancement on how tasks are done in public organizations. However, the indept
evaluation of how it has affected the performance of public organization over
the years has been a major concern considering the quantum of resources that
has gone into it. It is on this note that this study seeks to investigate the
intricacies of ICT and public service organization in Lagos State Waste
Management Agency.
1.2 Statement of the Problem
The
problem with the public service in developing countries is synonymous with one
another, a visit or engagement with the Nigerian public service has been
popularly characterized with criticism, it has in most cases left empirical
experience of inefficiency, ineptitude, ineffectiveness, staff lackadaisical
attitude, red tapism, corruption etc. Ewuim et al(2016)further argue that
public service delivery in Nigeria has been described as poor, inefficient and
ineffective. It is often subject of ridicule because of its rigidity. There are
problems of corruption, transparency and accountability, high cost of
administration and wastage.
In view of this, ICTs integration in
government has widely been advocated by scholars and development agencies as a
means to obtain efficiency, accountability, and transparency in governance
(Stanforth, 2007 as cited in Edward and Charles, 2014). The introduction of
information technology by the federal government in 2001 has subsequently
opened the door for states within the country to entrench and feel the impact
of globalization in its system. In other words, Edward and Charles (2014)states
that such arguments have led many African governments, including Nigeria, to
undertake various e-government initiatives to prop up development. Since its
introduction, there have been a number of e-government initiatives that dots
the African landscape.
Thus,
in Nigerian public service, ICT has been referred to as an effective tool to
ensure increased access to government services, improved value for money as
well as increased productivity, transparency and better service delivery
(Achimugu, 2011; Ewuim, Igbokwu and Nkomah, 2016).However, the effect of
information communication technology has come in various ways and has impacted
in so many ways how public sector organization operates. But although the
impact has been felt in some public organization, most of them have not been
able to maximize the benefits which it offers. Rather than move the
organization to another level just as it has been in other part of the world,
most of these organizations have been revolving round those imminent problems
within its system like inefficiency, ineffectiveness etc. Fatile (2012) observe
that Government departments in many developing countries publish information on
web sites as a first step towards e-government. Many of these sites are poorly
designed and the department does not update or monitor the quality of
information.
From the foregoing, we can deduce thatthe
deployment of Information and Communication Technology in the public service
delivery has not made much difference (Ewuim, Igbokwu and Nkomah, 2016). This
has been a major problem for scholars and development agencies whichis what
this study seeks to unravel.
1.3 Aim and Objectives of the Study
The aim of the study is to examine the
effect of ICT on the performance of public service organization. The specific
objectives of the study is to;
i.
Examine the effect of information
technology on the operations of public organizations.
ii. Examine
the effect of information communication technology application on the
performance of public sector employees.
iii. Investigate
the effectiveness of public participation on electronic service delivery.
1.4 Research Questions
The following are the research questions
which this study seeks to unravel
i.
What is the effect of information
technology on the operations of public organizations?
ii. What
is the effect of information communication technology application on the
performance of public sector employees?
iii. What
is the effectiveness of public participation on electronic service delivery?
1.5 Statement of Research Hypotheses
i.
H0: Information technology does
not significantly affect operations of public organizations.
ii. H0:
Information communication technology application does not significantly affect
the performance of public sector employees.
iii. H0:
Public participation is not significantly affected by electronic service
delivery.
1.6 Significance of the Study
The important of this study cannot be
overemphasized, especially at a time when the performance of public sector
organization has been a thing of concern compare to how public service
organizations function in other part of the world. Therefore, the following are
those who this work seeks to benefit.
Public:
This study will be a template for those who may be interested in the subject of
discourse as a basis for knowledge. It will also serve as a basis for further
academic research on the topic being investigated.
Government
Ministries, Agencies and Departments: The study will also
serve as a template for confronting various problems in government and learn
how to effectively and efficiently entrench ICT to aid and maximize effective
and efficient performance. It is pertinent to note that the study will also be
useful for private organizations who may want to study the challenges and how
it can be confronted in order to improve organizational performance.
The outcome of the study will be a
template for requisite legislation on how to move the public sector forward and
a basis for policy making for development agencies.
1.7 Scope and Delimitation of the Study
The scope of this study will cover how
information communication and technology has affected the performance of public
sector organization with special focus on Lagos state waste management
authority (LAWMA). This will help the researcher to deduce and evaluate the
impact of technological innovations on the operation of this organization.
Specifically, the research willexplore issues related to electronic service
delivery or e-administration on public participation.
On the other hand however, factors that
may hinder the study include time lag, the available time allotted for the
completion of this study may not be enough to carry out the survey. Also, the
stress of combining the study with other academic activities and work due to
the nature of the programme may be too stressful for the researcher. Another
factor that may hinder the study is that, the cost of carrying out the study
may be too much for the researcher.
1.8 Operational Definition of Terms
Information
Communication Technology (ICT): This is a generic concept
that refers to all form of technological innovations like telephone, internet,
television, email etc
Public
Service Organization; It can be referred to as an
organization of government that offers direct service to the people within a
system.
Performance:
This
simply refers to the effectiveness or efficiency of a particular organization
i.e it entails the measurement of the result of an organization against target
goal.
Click “DOWNLOAD NOW” below to get the complete Projects
FOR QUICK HELP CHAT WITH US NOW!
+(234) 0814 780 1594
Buyers has the right to create
dispute within seven (7) days of purchase for 100% refund request when
you experience issue with the file received.
Dispute can only be created when
you receive a corrupt file, a wrong file or irregularities in the table of
contents and content of the file you received.
ProjectShelve.com shall either
provide the appropriate file within 48hrs or
send refund excluding your bank transaction charges. Term and
Conditions are applied.
Buyers are expected to confirm
that the material you are paying for is available on our website
ProjectShelve.com and you have selected the right material, you have also gone
through the preliminary pages and it interests you before payment. DO NOT MAKE
BANK PAYMENT IF YOUR TOPIC IS NOT ON THE WEBSITE.
In case of payment for a
material not available on ProjectShelve.com, the management of
ProjectShelve.com has the right to keep your money until you send a topic that
is available on our website within 48 hours.
You cannot change topic after
receiving material of the topic you ordered and paid for.
Login To Comment